Privacy Policy

Who we are

EON Agency ("we", "us") is a performance marketing agency based in Mostar, Bosnia and Herzegovina, serving clients across Europe, the United States and Canada. We are the data controller for personal data collected through this website. You can reach us at info@eonagency.tech.

What data we collect

• Contact form data: name, email address, company name, website, country, services of interest, approximate monthly ad budget, preferred call time and your message.
• Technical data: IP address, browser type and pages visited, collected through server logs and, if you consent, analytics cookies.
• Correspondence: emails and call notes exchanged with you.

Why we process it and on what legal basis

• To respond to your enquiry and arrange an intro call — consent and steps taken at your request prior to entering a contract (Art. 6(1)(a) and 6(1)(b) GDPR).
• To operate, secure and improve this website, including spam prevention and rate limiting — legitimate interests (Art. 6(1)(f) GDPR).
• To measure website performance using analytics — consent, given through the cookie banner (Art. 6(1)(a) GDPR).

How long we keep it

Enquiry data is kept for up to 24 months from your last contact with us, unless we enter into a client relationship, in which case it is retained for the duration of that relationship plus any statutory retention period. Server logs are kept for a short technical retention period.

Who we share it with

We use a small number of processors to run this site and our business: our hosting and database provider, our email delivery provider, and — only with your consent — our analytics provider. We do not sell personal data. Where data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

Your rights

Under the GDPR you have the right to access, rectify, erase, restrict and port your personal data, to object to processing based on legitimate interests, and to withdraw consent at any time without affecting the lawfulness of prior processing. You also have the right to lodge a complaint with your local supervisory authority. To exercise any of these rights, email info@eonagency.tech.

Cookies

Details of the cookies this site uses, and how to change your choice, are in our Cookie Policy.

Changes to this policy

We may update this policy as our services or legal obligations change. The date at the top of this page always shows the current version.